Why WiFi Solution Is Important

The rapid rise of new disruptive technology trends – cloud, social media and mobility -has added a new dimension to business operations. Connectivity is now the most critical factor for running a competitive business. How will businesses support these devices? Turning to cloud-based Wi-Fi providers is one way. With an outsourced wireless solution, you can overcome many of the challenges of providing access to an ever-increasing number of mobile devices while keeping pace with wireless technology advances.

Wi-Fi providers that offer a hosted, cloud-based WLAN serve a wide range of businesses. Migrating to an outsourced model for wireless network management makes sense for any company that needs to provide wireless. Let’s understand a few benefits of a fully managed Wi-Fi solution:

Geographically Dispersed Locations

The traditional wireless network uses a physical hardware controller to direct access points. However, if your business operations are distributed across locations, the traditional controller-based configuration is less desirable. In a cloud-based model, wireless LAN services enable plug-and-play capability for devices across all locations.

Ease of Business

The first and the most noticeable benefit of outsourcing WLAN management is the hassle-free access to connectivity. The IT team no longer needs to deal with the stress of network downtime and constant demands for accessibility from users spread across the company.

The entire WLAN ecosystem is managed by the technology partner, who takes care of all the Wi-Fi requirements of the company – from analyzing enterprise requirements, designing and installing a customized WLAN system to day-to-day management and operations of the system.

Risk management

Mitigating risk is important in all areas of business, and managing a Wi-Fi network should be no different. All businesses are concerned with addressing consumer privacy; however, there are unique considerations that must be addressed as they relate to the Internet. Consumer privacy expectations are an important topic in today’s news. It is considered a best practice in implementing public Wi-Fi, so that a user must agree to a Terms of Service (ToS) that usually incorporates an Acceptable Use Policy (AUP). This opens them to a serious risk.

Customer engagement

Managed Wi-Fi offers business owners another way to reach their customers. Videos, promotions, surveys, and other types of content can be displayed on the page customers see when they connect to the network, serving as a digital engagement tool for a business to deliver messages. One of the biggest benefits a business receives by offering public Wi-Fi is the potential to develop deeper relationships with customers and the capacity to improve its understanding of customer interests.

Complete visibility

With a fully managed wireless network, companies gain an unprecedented level of visibility and control over the entire network. A cloud based centralized WLAN monitoring dashboard provides deep visibility of the entire WLAN infrastructure and provides application-level and user level control. Managers can control Wi-Fi usage by app category and make quick decisions with weekly or monthly reports.

Dynamic scalability

Managed WLAN services have the added advantage of being highly scalable. Organizations can rely on rapid provisioning and deployment of additional WLAN nodes to match sudden workload spikes.

IT Staffing Constraints

Many companies, especially small- and medium-sized businesses, have insufficient in-house IT resources to manage robust wireless networks. Yet, all businesses must embrace mobility to remain competitive. Service providers can provide the solution you need with access to advanced technology, tools and expertise. If you don’t have sufficient in-house IT resources, you’re still able to leverage critical mobility capabilities. If you do have in-house IT staff, you can refocus their efforts on other projects.

Growing Operations

A major benefit of working with service providers is the ability to scale your WLAN solution as your business grows. When network demands increase, your managed WLAN solution can scale accordingly. The ability to scale is especially critical for organizations that can’t always predict demand, such as when internal staff and outside visitors require network resources for their own devices. Examples include educational institutions, health care facilities, hospitality companies, retail operations and any organization trying to manage unpredictable demand.

The last few years have seen the corporate work culture changing drastically. Employees no longer sit for hours in front of their desktops; mobile devices and laptops allow people to move freely and work from anywhere in the building. This dynamic work culture is perfect for enhancing teamwork and nurturing innovation and an enhanced WLAN ecosystem is an essential component of this new work environment.

All About Digital Footprint

We all have a Digital Footprint regardless of how much you spend on-line. Even if you have never been on-line, don’t have email or use social media, you still have a Digital Footprint. Yes, the more you are on-line the greater your exposure to some sort of identity theft.

Here is something to think about. Is it safer to go to a store and use your credit/debit card in person, or is it safer to shop on-line with your credit/debit card? The answer and explanation will be at the end of this article.

So how do we protect ourselves while on-line?

  • Have a different password for each on-line account you have
  • Use a non-dictionary password, using caps, numbers, symbols at least 12 characters
  • Use a password manager to keep track of all your passwords
  • Be careful of what you put on social media
  • Keep all your devices OS up to date (do the updates)
  • Use Internet Security software for you PC’s
  • Use security software for your phones and tablets

When you are banking or investing on-line it would be wise to use what is called “Two factor Authorization”. This means that after you put in your User Name and Password, you will get a text with an authorization number that you must input to gain access.Soon finger prints, eye scans or other biometrics will be used as a login. These are getting better and more reliable, expect to see them soon in wide scale use.

Most infections or hacks come in through email or infected apps that are downloaded. Be very careful when clicking an embedded link in an email. If possible don’t do this, instead go to that web site directly. For example, you may get an email from your bank that says your statements are ready, do not click the link, instead go to the bank site directly from your browser.

Now the answer from above. Generally, it’s safer to shop on-line. The reason, when you put in your credit card numbers they are encrypted all the way to the credit card clearing center. When you use your card at a store you hand it to a store employee, in some cases you lose sight of that card. On-line the only human hands that your card touches are yours.

You should always use a credit card when shopping on-line, never a debit card. You have more protection with a credit card.

George Uliano is a security professional with years of law enforcement and security experience. He earned a Bachelors Degree in Criminal Justice and Business graduating with honors. George holds three U.S. patents on different locking principles. This combination gives George and His Company Locking Systems International Inc the unique ability to provide its customers with the correct security at an affordable price.

The Effect Of Chat Bot

The use of live chat for customer services has grown popular over the past several years, often replacing voice support services. Many companies now recognize the benefits it brings, such as

  • the ability to address customer needs with more clarity
  • increased time and cost efficiency
  • better customer satisfaction

However, with the growth of chat customer support came the creation of AI software that could take over the responsibilities of a human support agent-the chatbot.

For large companies that often handle hundreds if not thousands or even millions of customers in a day, a chatbot can save them a lot of time and allocation of resources. They don’t have to hire big teams of human customer support agents to handle every single customer that comes to them with an inquiry. Another big plus for businesses is that chatbots don’t get tired. They don’t need to work in shifts-they can work 24 hours a day, 7 days a week for as long as the company uses them.

But as much help as chatbots can be to a big brand, they can also be a huge detriment.

Artificial intelligence is still flawed, as is with anything man-made. Sometimes the AI becomes too good to the point that it appears they have grown sentient, or they can be entirely unable to help a customer in need, as was the case with Telstra, a telecommunication company based in Australia.

Several news sources such as the Sydney Morning Herald, the Daily Mail, and Yahoo! News have reported that many customers have become irate at the quality of Telstra’s customer support chatbot, Codi, which was launched last October. Since then, customers have been posting on social media about their discontent with Codi.

For starters, the chatbot has a lot of trouble processing simple requests, such as when a customer requests that they be handled by a human agent. Codi also had a tendency to repeat itself and is prone to system crashes. There is one memorable anecdote of a man named Paris who requested a human agent and instead was asked if he wanted data roaming. Apparently, Codi mistook his name for the French city.

While this is not the same for every chatbot being used by businesses, Codi is a reminder of the possible trouble that awaits them, no matter how good the algorithm is. These kinds of issues can be a serious factor in a customer’s satisfaction (or lack thereof) with a company, no matter how good their products or services are.

While AI has proven itself to be useful and full of potential, it is wiser to proceed with caution and not completely depend on it, especially when it comes to customer support. Yes, hiring human support teams can mean more expenses than a chatbot program, but while robots can automate the entire process and handle simple queries with more efficiency, they still cannot deal with problems that require a more human touch.

Why Data Is Important

Data, a word when read, seems simple, but in an organization or business, it means a lot. Data has the power to change the whole perspective of your organization; it can make or break the game. It’s a realm of multiple possibilities. Whether the data is, on-premise, edge, or on cloud, it has the capacity to bring new opportunities forward and give detailed insights for your business.

Reinvent your business with these Microsoft Data tools:

SQL Server

The SQL Server gives you the power to innovate faster while you are on-premise. The new Microsoft SQL Server 2017 comes with updated security and intelligence. You get all the extra features without having to pay extra, with performance that is best-in-class, and flexible for your on-premise requirements.

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AzureSpeed-up your move to the cloud today. Now you have the advantage of cloud agility and the efficiency required to migrate to cloud without having to change the code. With azure you can make faster predictions and unlock new insights.

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SolutionsPick the technology of your choice and start developing with, along with open source, which is backed by Microsoft’s innovations. Get easy integration of data in the apps and make use of the updated set of cognitive services for developing intelligence that is human-like across the complete scale of data.

  • Build intelligent apps faster. Choose the tools and platforms of your choice for incorporating intelligence in your applications.

Artificial Intelligence (AI)When it comes to data platform, AI is native-get access to insights quicker from any data that you want, cloud or on-premise. Work with combining your unique data for enterprise and the data from the world to build an organization that is driven by intelligence.

  • Microsoft is using intelligent technology to amplify human ingenuity. With AI, they bring the ability to extend our capabilities to help us achieve more.

Microsoft Data Platform: The SolutionIntelligent

Now get the power of AI with the Microsoft Data Platform right in your data to get a detailed understanding about your customers and business like never before. Microsoft is the only one who brings machine learning to the edge and for the database engines, for increased security and accurate predictions.

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Microsoft’s flexible data platform that provides an experience that is consistent across the platforms and helps your innovations reach the market sooner. Build and deploy your apps from anywhere and anytime.

Enterprise-ready

Help your business scale when you know that the availability, performance, security requirements are covered-with a cost of ownership that is industry-leading.

Data Platform

With so many advantages and features, Microsoft surely wins the race. Data platform has a lot of potential that can help your business and help it advance in the digital race. Implement data platform and help your business perform better.